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Optimize your Customer Experience

A full-featured omnichannel Contact Center solution with powerful integrations capable of delivering the ultimate customer experience.

  • Inbound Voice Queues

  • Supervisor functions including monitor, barge and whisper

  • Real-Time & Graphical Reports

  • Call Recording

  • Scheduled, Historical & Custom Reports

  • Customizable IVRs

  • Skill-Based, Geo & Rule-based Routing

  • Ability to purchase Email, Chat and SMS channel add-ons

  • Chat, email & SMS Channel Queues

  • Outbound Notification Campaigns (Voice, email & SMS)

  • Schedule Manager

  • QA Evaluator Templates & Scoring

  • Custom CRM Integrations

  • Advanced self-service IVR applications

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