A full-featured omnichannel Contact Center solution with powerful integrations capable of delivering the ultimate customer experience.

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• Inbound Voice Queues

• Supervisor functions including monitor, barge and whisper

• Real-Time & Graphical Reports

• Call Recording

• Scheduled, Historical & Custom Reports

• Customizable IVRs

• Skill-Based, Geo & Rule-based Routing

• Ability to purchase Email, Chat and SMS channel add-ons

• Chat, email & SMS Channel Queues

• Outbound Notification Campaigns (Voice, email & SMS)

• Schedule Manager

• QA Evaluator Templates & Scoring

• Custom CRM Integrations

• Advanced self-service IVR applications

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